Implementation Consultant - Mid Market

About the role

Motive, a fleet management platform serving nearly 100,000 customers, is hiring an Implementation Consultant focused on mid-market accounts. The consultant builds customer relationships and delivers value during the first phase of the customer journey, onboarding new customers by implementing the technology, ensuring early product adoption and educating them on the product, its features and its AI technology.

Key responsibilities

• Serve as the primary point of contact for new customers during their implementation phase, focusing on larger customers.
• Guide new customers through initial hardware, software and setup, and through system training, to ensure timely and successful onboarding and product adoption.
• Monitor customer progress and activities to ensure adoption and timely activation.
• Collaborate with cross-functional teams such as support, engineering, sales, product management and the financial products team to resolve complex issues and improve the customer experience.
• Handle a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

Required profile

• 3+ years of prior experience in a customer-facing role (sales or support).
• Clear understanding of what success looks like for customers and for Motive.
• Excellent listening, problem-solving, written and verbal communication, and presentation skills.
• Ability to manage multiple responsibilities with attention to detail and professionalism.
• Ability to build and maintain relationships with clients and their key personnel.
• Business background including project management, account management, business planning and analytical skills.
• Willingness to learn, accept feedback and embrace continuous improvement.

Required skills

• Salesforce proficiency and the ability to use data to inform engagement plans.
• Documentation, data analysis, reporting, SQL and Salesforce experience are a plus.
• Experience with fintech and spend management technology is a plus.
• Ability to create presentations, project plans and SaaS/fintech implementation plans and monitor progress.