Inbound Sales Representative (Telecom)

About the role

The Sales Agent - Inbound Telecom handles inbound customer calls, identifies customer needs, explains telecom products and services accurately and converts enquiries into sales through ethical, consultative cross-selling and upselling. The position is full-time, onsite in Islamabad on a night shift, and targets revenue, customer satisfaction and client retention.

Key responsibilities

• Handle inbound calls professionally, understand customer requirements through questioning and active listening, and recommend suitable telecom products, plans and value-added services.
• Achieve daily, weekly and monthly sales targets and maximise revenue through upselling and cross-selling.
• Explain pricing, promotions, service agreements and terms accurately; ensure transactions follow company policy.
• Resolve customer queries within the scope of authority, protect confidential data, and document interactions in the CRM.
• Maintain attendance and punctuality, attend training, coaching, calibrations and product briefings, and perform other operational tasks assigned by management.

Required profile

• 1-2 years of inbound or outbound sales experience; telecom campaign experience is an added advantage.
• Intermediate or bachelor's degree preferred; fresh candidates with excellent communication skills may be considered.
• Ability to work night shifts in an office-based, target-driven environment.

Required skills

• Inbound sales, consultative selling, cross-selling and upselling
• CRM systems and computer literacy
• Customer service, objection handling and call handling