Inbound Travel Sales Representative

About the role

Cosmos International, a Pakistan-based IT-BPO service provider, is hiring a full-time, on-site Inbound Travel Sales Representative in Lahore. The representative handles incoming calls from customers wanting travel bookings and arrangements, recommends suitable travel options, answers questions and objections, and converts inbound leads into confirmed sales. The role is sales-driven and targets individual and team sales goals.

Key responsibilities

• Handle inbound calls and understand each customer's travel requirements.
• Provide accurate information on available options and pricing, and guide customers through the booking process.
• Follow up on potential sales and maintain accurate customer and booking records.
• Use CRM, booking and call-handling systems.
• Work toward individual and team sales targets while keeping a professional customer experience.

Required profile

• Previous experience in sales, inbound sales, telesales, customer support, travel sales or a similar customer-facing role is preferred but not mandatory; fresh candidates with strong communication skills may also be considered.
• Good verbal and written English, with strong attention to detail on customer and booking information.
• Ability to work with sales targets and performance-based incentives in a fast-paced, target-oriented environment.
• Previous travel industry experience is an advantage, though training is provided to suitable candidates.

Required skills

• Strong verbal communication and professional phone etiquette.
• Persuasion, negotiation, objection handling and closing skills.
• Basic computer skills and ability to use CRM, booking and call-handling systems.

What we offer

• Monthly salary of PKR 45,000 - 60,000 depending on experience and suitability.
• Uncapped performance-based commission, up to PKR 200,000, rewarding sales performance and conversions.
• Practical training in travel sales and booking operations.
• Opportunity to work with international customers and a supportive, corporate team environment.