Intern - Customer Feedback & Business Development Support

About the role

Empower Healthcare, a medical devices company working with hospitals, healthcare institutions and healthcare professionals across Pakistan, is looking for a motivated intern in Karachi to support its Customer Feedback and Business Development activities. The internship lasts 2 months and is offered on-site or hybrid. The focus is on customer research, communication and data management, not on direct sales or target-based activities.

Key responsibilities

• Contact existing customers by phone to collect feedback about products and services
• Conduct professional phone calls using predefined questions
• Record feedback, suggestions and concerns accurately in Microsoft Excel
• Maintain organised and accurate customer feedback records
• Prepare basic feedback summaries and reports for the internal team
• Identify recurring customer concerns and share them with the supervisor
• Maintain confidentiality of customer and company information

Required profile

• Currently pursuing or recently completed a Bachelor's degree in Business Administration, Marketing, Management or a related field
• Good verbal and written communication skills
• Confidence in making professional phone calls
• Willingness to learn and work in a professional environment

Required skills

• Basic to intermediate Microsoft Excel

What you will gain

• Practical exposure to the medical devices and healthcare industry
• Experience in customer feedback and business development
• Hands-on learning in customer research, data management and reporting
• Professional communication and client-handling experience
• An opportunity to understand how healthcare businesses operate

To apply, send your CV by email to the company's recruitment contact; shortlisted candidates will be contacted for an initial discussion and interview.