Logistics Manager – Last Mile COD Operations

About the role

Lead and optimise last‑mile cash‑on‑delivery (COD) operations, maximising buyout rates while ensuring timely deliveries and reducing returns. You will coordinate couriers, confirmation operators, third‑party partners and internal teams to achieve performance targets.

Key responsibilities

• Allocate daily orders between internal couriers and third‑party delivery partners, optimising distribution based on performance metrics.
• Prepare and maintain daily route sheets, building efficient delivery sequences and adjusting routes to minimise delays and costs.
• Monitor delivery KPIs such as buyout rate, delivery success rate, return rate, SLA compliance, average delivery time and cost per delivery, and implement corrective actions.
• Manage confirmation operators by distributing orders, enforcing scripts, ensuring address and timing accuracy, and aligning confirmed orders with delivery planning.
• Ensure orders progress through defined statuses (Approved, In Delivery, Paid, Returned) within required timelines.

Required profile

• Minimum 3 years experience in logistics, e‑commerce or last‑mile delivery operations (COD experience preferred).
• Bachelor’s degree in Supply Chain, Logistics, Business Administration or equivalent.
• Proven team‑management experience overseeing couriers and confirmation operators.
• Advanced Excel or Google Sheets skills for reporting and route/volume analysis.
• Experience negotiating with vendors and monitoring third‑party courier performance.
• Familiarity with delivery KPIs such as buyout rate, delivery success rate, return rate, cost per delivery and on‑time processing.
• Strong written and verbal English communication.

Required skills

• Excel
• Google Sheets

What we offer

• Communication
• Sports and Entertainment