Network Engineer – Critical Incident & NOC Support

About the role

The Network Engineer will provide escalation support for the NOC team and associate engineers, handling critical incidents, fault isolation, and problem management to ensure minimal service interruption for customers.

Key responsibilities

• Escalate and resolve high‑severity network incidents, driving issues to resolution and documenting root cause analysis.
• Complete service requests, network implementations, migrations, and change‑management activities.
• Identify and act on Continual Service Improvement opportunities to enhance security, efficiency, and cost performance.
• Document all customer interactions, steps taken, and status updates in ServiceNow.
• Lead resolution of complex issues, mentor NOC staff and associate engineers, and provide on‑call Tier 2 support.

Required profile

• 5+ years of experience as a Network Engineer in a Managed Services environment.
• Strong technical background in network design, route distribution, firewall configuration, and data‑center infrastructure.
• CCNP (or equivalent) certification required; multiple CCNPs or higher preferred.
• ITIL v4 Foundation certification or equivalent operational experience.
• Excellent written, verbal, and presentation skills with the ability to stay calm under pressure.

Required skills

• CCNP certification
• ITIL v4 Foundation
• ServiceNow ticketing
• Firewall configuration
• Network design and route distribution
• Data‑center infrastructure knowledge