Network Engineer

About the role

We are seeking a skilled and customer‑focused Network Engineer to support Corporate Helpdesk operations in Karachi. The role ensures reliable network services, rapid issue resolution and high user satisfaction across enterprise environments.

Key responsibilities

• Monitor and maintain fixed network infrastructure (Fiber, Radio, MW, leased line) to ensure high availability.
• Troubleshoot customer connectivity issues, link degradation, outages and configuration faults across access and core networks.
• Perform testing and commissioning of routers, switches, ONTs, OLTs and transmission equipment.
• Coordinate with field teams, NOC and vendors for fault isolation, restoration and preventive maintenance.
• Track incidents, conduct root cause analysis and implement permanent fixes to meet SLAs.
• Support service provisioning, bandwidth upgrades and network migrations for enterprise and corporate customers.
• Maintain technical documentation, network diagrams and incident reports.
• Follow security, change management and operational procedures to ensure stable and secure services.

Required profile

• Bachelor’s degree in Computer Engineering, Telecommunications, Electronics or a related field.
• 1‑4 years of hands‑on experience in fixed network operations, ISP or telecom environment.
• Strong analytical and problem‑solving abilities with good documentation skills.
• Effective communication and ability to coordinate with NOC, field teams, vendors and customers.
• Willingness to work in shifts, on‑call rotations and high‑pressure operational environments.

Required skills

• Fiber networks, GPON, OLT, ONT, leased‑line technologies.
• Routing and switching concepts and configuration.
• Network troubleshooting tools and monitoring systems.
• IP networking fundamentals (TCP/IP, VLANs, routing protocols).
• Network security, change management and incident management processes.
• Experience configuring routers, switches and access network devices.
• CCNP certification (preferred).

What we offer

• Equal‑opportunity employer committed to diversity and inclusion.
• Certified Top Employer status reflecting high workplace standards.
• Opportunity to work with modern telecom infrastructure in a dynamic environment.