Night Shift Customer Support Agent (US Clients)
Outsourcecare · Lahore
Job description
About the role
Provide inbound and outbound customer support for U.S. clients, handling calls, texts, emails, and administrative tasks during night hours.
Key responsibilities
- Handle inbound and outbound calls, texts, and emails from U.S. customers.
- Book appointments, manage schedules, and send confirmations, updates, and follow‑ups.
- Resolve complaints, reschedule requests, and urgent issues.
- Perform admin work, data entry, and record keeping.
Required profile
- 2+ years in a voice‑based customer support role for U.S. or international campaigns.
- Clear, neutral accent understandable to U.S. callers and fluent spoken English.
- Professional written English for emails, texts, and chats.
- Excellent attendance, punctuality, and ability to work full‑time night shifts, weekends, and U.S. holidays.
Required skills
- Typing speed of at least 45 WPM.
- Comfortable using CRMs and working across multiple screens.
What we offer
- Salary PKR 110,000 – 130,000 plus monthly performance bonus.
- Professional office in DHA Phase 1, Lahore.
- Clear growth path to Senior Agent and Team Lead.
- Stable, long‑term work on U.S. accounts.
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Published 6 hours ago
Expires 1 month from now
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Outsourcecare
Lahore
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