On-Site Customer Care Agent (English Speaking) - Night Shift

About the role

ReallTime is looking for an on-site Customer Care Agent who speaks English and works night shifts in Lahore. This is a full-time, on-site position where the agent handles inbound and outbound customer interactions in English, including answering inquiries, resolving issues and giving product or service information. The company describes itself as focused on anticipating customer needs and building long-term relationships.

Key responsibilities

• Handle customer calls and messages, responding to inquiries and resolving issues
• Provide product and service information
• Document interactions accurately
• Follow established procedures to ensure high-quality service
• Maintain professionalism during night shifts and contribute to customer satisfaction and loyalty

Required profile

• Ability to work night shifts on-site in Lahore and perform consistently in a fast-paced environment
• Strong problem-solving ability, attention to detail and a customer-focused mindset
• Prior experience in a call center or customer care environment is preferred but not mandatory

Required skills

• Customer service and customer support
• Customer satisfaction and customer experience
• Strong verbal and written English communication