On-Site Customer Service Agent (English Speaking)

About the role

ReallTime is looking for an on-site Customer Service Representative in Lahore who speaks English. This is a full-time position focused on supporting English-speaking customers, with a salary range of 50K to 100K.

Key responsibilities

• Handle inbound and outbound customer inquiries and resolve issues
• Provide clear, accurate information about products and services
• Document interactions in internal systems and follow established procedures
• Escalate complex issues when necessary
• Maintain professional communication and meet performance targets on response times and quality

Required profile

• Experience as a Customer Service Representative with a focus on effective customer support
• Strong English verbal and written communication skills
• Comfortable working on site in Lahore and collaborating within a team
• Willingness to work flexible shifts as required and meet defined performance metrics
• Prior contact center or customer-facing experience is an advantage

Required skills

• High-quality customer service and strong customer satisfaction
• Clear communication and problem-solving
• Basic computer literacy and ability to learn customer service software and CRM tools