Onboarding & Training Specialist

About the role

The Onboarding & Training Specialist will design, manage and deliver a seamless new‑hire experience while building technical competency across the organisation. You will own the full onboarding lifecycle from pre‑boarding through probation completion and lead the planning and facilitation of training programmes that equip every team member to perform at their best.

Key responsibilities

• Design, manage and continuously improve the end‑to‑end onboarding programme for all new hires across departments and levels.
• Lead and facilitate new‑hire orientation sessions, ensuring a consistent, engaging and culturally aligned first‑day and first‑week experience.
• Coordinate with hiring managers, IT and relevant stakeholders to ensure workspace readiness, system access and buddy/mentor assignments before each start date.
• Track and monitor new‑hire progress through structured check‑ins during the probationary period, escalating concerns proactively.
• Deliver hands‑on technical training on in‑house databases, proprietary platforms, the CRM system and contact‑centre solutions including Genesys.
• Develop role‑specific training curricula, user guides, video walkthroughs, quick‑reference cards and e‑learning modules.
• Conduct Training Needs Analyses at individual, team and organisational levels to identify skill gaps.

Required profile

Required skills

• Genesys

What we offer

• Opportunity to work in a fast‑growing e‑commerce company expanding across the GCC region.
• Collaboration with cross‑functional teams and exposure to modern AI‑powered learning tools.