Operations Assistant

About the role

DSV is looking for an Operations Assistant to support its freight forwarding activities. The role involves handling air waybill documentation, coordinating with internal and external partners, and ensuring compliance with standard operating procedures.

Key responsibilities

• Prepare House Air Waybills (HAWB) and Master Air Waybills (MAWB) in the system according to SOPs.
• Coordinate with shippers, clearing agents, and airport staff to ensure smooth cargo movement.
• Communicate effectively with internal counterparts and external partners.
• Maintain accurate system entries and adhere to compliance requirements.
• Meet internal KPI targets related to system usage and invoice generation.
• Generate invoices for relevant parties as per KPI guidelines.
• Follow all rules and regulations applicable to the freight forwarding unit.
• Ensure compliance with standard operating processes and customer SOPs.

Required profile

• Graduated with at least 2 years of experience in a similar logistics or operations role.
• Strong analytical, interpersonal and communication abilities.
• Capable of working under pressure and collaborating effectively within a team.

Required skills