Patient Care Coordinator

About the role

EDGE is seeking a Patient Care Coordinator to support US‑based healthcare providers from its Pakistan office. The role acts as a critical link between patients, clinicians, and insurers, ensuring smooth, high‑quality care delivery in a fast‑paced medical practice.

Key responsibilities

• Answer and manage incoming patient calls, schedule visits, and confirm appointments to optimize provider calendars.
• Triaging inbound calls, escalating urgent clinical cases, and logging all interactions accurately.
• Collect, verify, and enter complete patient registration and insurance details.
• Confirm patient eligibility, benefits, and coverage across PPO, HMO, Medicare, and Medicaid plans.
• Track and follow up on patient balances overdue by 90+ days and handle basic billing inquiries.
• Process referrals, prior‑authorizations, and obtain external medical records.
• Manage lab orders, upload test results, and coordinate prescription refill workflows.
• Monitor EHR inboxes, update patient charts in a HIPAA‑compliant manner, and maintain clean task queues.

Required profile

• Prior experience in a US healthcare administrative or medical office setting.
• Comfortable working on‑site at the Edge Pakistan office.
• Strong understanding of US health‑insurance basics, ICD/CPT terminology, and HIPAA regulations.
• Excellent written and spoken English with meticulous attention to detail.

Required skills

• Experience with athenahealth (Athena) and Spruce platforms.
• Proficiency with telehealth platforms, Slack, Microsoft Teams, and digital document tools.