Patient Outreach Specialist

About the role

A clinic is looking for a compassionate and proactive Patient Outreach Specialist to contact former patients by outbound call and encourage them to return for follow-up appointments, screenings or other healthcare services. The role is onsite, with shift hours from 7 PM to 4 AM Pakistan time.

Key responsibilities

• Make outbound calls to former patients to remind them of follow-up care, check-ups or other clinic services.
• Engage patients in a friendly and professional way, answering questions and concerns.
• Encourage patients to book their next appointment and help with scheduling.
• Maintain detailed records of interactions, including scheduling and patient feedback.
• Help patients understand clinic services, treatments and programs.
• Follow up with patients to confirm appointments and give any extra information needed.
• Work with the clinic team to ensure smooth patient re-engagement and satisfaction.

Required profile

• Preferred: previous experience in telemarketing, customer service or a healthcare-related role.
• Excellent communication and interpersonal skills, with professionalism and empathy when talking to patients.
• Strong organisational and multitasking skills.
• Required: 1 year of dental billing experience and 1 year of cold calling experience.

Required skills

• Proficiency with phone systems, CRM software or scheduling tools.