Product Support Associate

About the role

We are seeking a service‑driven, customer‑focused Product Support Associate to join Contour’s team supporting the Jonas Club Management software suite. As the first point of contact, you will deliver professional, empathetic assistance to users across phone, email, chat, and ticketing channels.

Key responsibilities

• Guide customers through system usage and resolve application‑related questions.
• Provide timely, accurate support via phone, email, chat, and ticketing platforms.
• Maintain detailed records of interactions and follow‑up actions.
• Collaborate with global support teams to ensure consistent service quality.
• Participate in structured virtual training and ongoing coaching.

Required profile

• Strong communication skills and attention to detail.
• Willingness to learn and adapt in a fast‑changing software environment.
• Genuine desire to help customers and ensure a positive experience.

Required skills

What we offer

• Structured virtual training and continuous coaching.
• Opportunities to gain experience within a global software organization.
• Work from Contour’s Lahore office in a collaborative environment.