Product Support Specialist

autoleap

New Remote

Remote Mid 🇬🇧 English

Job description

About the role

AutoLeap, a shop management SaaS provider for the auto repair industry, is hiring a Product Support Specialist to give front-line support to its live customers. Customers run their auto repair shops on the platform, and the Support team answers their questions so they can run smoothly. The role is remote and requires working during North American work days and hours.

Key responsibilities

Provide front-line support to customers via live chat and calls
Ensure timely responses and resolutions to all customer enquiries
Troubleshoot and properly act on customer enquiries
Escalate bugs and feature requests to the Product and Engineering teams as appropriate
Cultivate strong customer relationships and act as an ambassador for AutoLeap

Required profile

Excellent written English communication skills
Strong academic background from a top undergraduate program
1 to 3 years of experience in technical support at a relevant technology company
Proven track record of past success and role progression
Able to multitask and prioritize between competing tasks
Passion for helping customers

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec autoleap.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Source : ats:workable

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in Pakistan.

Salaries by job title

Business Development Executive 104
Sales Executive 90
Graphic Designer 47
Social Media Manager 45
Business Development Manager 42
Customer Service Representative 40
Sales Development Representative 37
Software Engineer - E-Commerce (Remote) 30

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

Apply now →

By continuing, you accept our terms of use.

Already have an account? Login

A question about this job?

Ask it here: you will get the full job summary by e-mail, right away.

Published 1 hour ago

Expires 1 month from now

5 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...