Product Support Specialist

autoleap

New Remote

Remote Mid 🇬🇧 English

Job description

About the role

AutoLeap, a shop management SaaS provider for the auto repair industry, is hiring a Product Support Specialist to give front-line support to its live customers. Customers run their auto repair shops on the platform, and the Support team answers their questions so they can run smoothly. The role is remote and requires working during North American work days and hours.

Key responsibilities

Provide front-line support to customers via live chat and calls
Ensure timely responses and resolutions to all customer enquiries
Troubleshoot and properly act on customer enquiries
Escalate bugs and feature requests to the Product and Engineering teams as appropriate
Cultivate strong customer relationships and act as an ambassador for AutoLeap

Required profile

Excellent written English communication skills
Strong academic background from a top undergraduate program
1 to 3 years of experience in technical support at a relevant technology company
Proven track record of past success and role progression
Able to multitask and prioritize between competing tasks
Passion for helping customers

Questions fréquentes

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Source : ats:workable

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Published 1 hour ago

Expires 1 month from now

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