Quality & Risk Management Manager (Nearshore)

About the role

An opportunity has arisen to join the MENA Tax Quality team as a Manager. You will work within a small, highly experienced nearshore team, supporting client engagements across the tax quality and risk‑management spectrum. The role involves providing practical advice, developing processes, and leading change initiatives for EY’s clients in the region.

Key responsibilities

• Provide timely and accurate advice to client teams on procedural, policy, quality, compliance or risk‑management matters.
• Review client and engagement acceptance assessments and collaborate with client‑serving teams towards approvals.
• Conduct periodic policy and guidance reviews and produce guidance on matters of concern.
• Create and develop processes and protocols governing quality and risk‑management matters.
• Curate and deliver training to the business.
• Conduct contract reviews from a risk identification perspective and participate in related negotiation efforts.
• Lead and manage short‑ and long‑term projects on demand.
• Support change‑management initiatives and guide stakeholders through significant change.
• Pursue efficiencies in process design or redesign while leveraging technology and AI.
• Develop and maintain productive working relationships with internal teams such as the General Counsel’s Office and Risk Management.

Required profile

• Managerial experience in quality and risk‑management environments, preferably within tax services.
• Ability to work collaboratively with cross‑functional teams and client‑facing professionals.

Required skills