Receptionist – Front Desk Administrator

About the role

EFU Life Assurance Ltd. is seeking a professional Receptionist – Front Desk Administrator to be the first point of contact for visitors and callers. The role involves managing front‑desk operations, handling calls, visitor registration and supporting general office administration. It is suitable for fresh graduates or candidates with up to one year of relevant experience.

Key responsibilities

• Greet and welcome visitors and clients in a courteous and professional manner.
• Answer and direct incoming telephone calls, providing accurate information or forwarding calls appropriately.
• Manage visitor registration through the Visitor Management System, adhering to security protocols.
• Perform record‑keeping and documentation duties, maintaining organized files and correspondence.
• Assist with general office tasks such as handling mail, scheduling appointments, and coordinating meetings.
• Prepare documents, reports, and correspondence using Microsoft Word, Excel, and Outlook.
• Maintain a clean and organized reception area that reflects the company’s professional image.
• Provide clear information about the company to visitors and callers.
• Handle sensitive information with confidentiality and discretion.
• Demonstrate punctuality and effective time management to support smooth daily operations.

Required profile

• Fresh graduate or up to one year of relevant experience.
• Excellent customer service and communication skills.
• Polite, professional demeanor and ability to represent the company positively.
• Strong organizational abilities and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Punctuality and reliable time‑management skills.

Required skills

• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Familiarity with telephone systems.
• Experience using a Visitor Management System for visitor registration.