Receptionist - Healthcare Facility

About the role

The Aga Khan Health Service, Pakistan (AKHS, P), a not-for-profit healthcare organization, is looking for a Receptionist who reports to the Senior Support & Facility Management Officer. The post holder runs front-desk operations at AKHS healthcare facilities and acts as the first point of contact for patients and visitors, supporting patient registration, service delivery, cash handling and facility administration.

Key responsibilities

• Register patients through AKHS HMIS/E-HR systems and keep accurate registration records.
• Guide patients, provide information on available services, manage patient flow and reconcile patient databases.
• Handle cash collection, deposits, petty cash and float funds, and carry out daily, weekly and monthly cash counts and reconciliations.
• Custody petty cash, float funds and facility assets, and coordinate with the Finance Department on cash management.
• Answer calls, manage appointments and support patient engagement such as WhatsApp groups and feedback calls.
• Monitor reception and waiting areas, report security concerns, and track and pay utility bills on time.
• Maintain equipment, asset and inventory records, and keep operational checklists and documentation.
• Coordinate ancillary staff and support management and facility staff in administrative and operational matters.
• Work in shifts and at different sites as required, and complete other duties assigned by the line manager.

Required profile

• Intermediate from a recognized institution; minimum one year of experience, though fresh candidates may apply.
• Good written and verbal communication in English and Urdu.
• Customer service, interpersonal and communication skills.
• Ability to handle cash transactions, reconciliations and accurate financial records, and to manage several responsibilities under pressure.
• Willingness to work in shifts and at different sites.
• Legally eligible to work in Pakistan; background verification is required.

Required skills

• Familiarity with HMIS/E-HR systems is an added advantage.
• Computer proficiency and data entry.