This job is no longer available
This job expired on 04/10/2026. It no longer accepts applications.
Relationship Officer, Direct Banking Center
Mashreq · Division de Karachi
Job description
About the role
The Relationship Officer in the Direct Banking Center will drive sales performance, manage customer interactions and ensure service excellence within Mashreq Global Network Pakistan.
Key responsibilities
- Achieve assigned monthly KPIs and card sales targets.
- Maintain service standards by monitoring, evaluating and measuring performance of systems and product campaigns.
- Direct all telesales activities toward meeting overall sales goals.
- Prevent miss‑selling and ensure compliance with sales policies.
- Provide constant follow‑up with customers and address their needs promptly.
- Attend daily team huddles and uphold team commitments.
- Monitor personal performance and adjust strategies to improve sales outcomes.
- Demonstrate discipline and punctuality in daily operations.
Required profile
- Proven ability to meet or exceed monthly sales KPIs.
- Strong discipline, punctuality and adherence to company processes.
- Excellent follow‑up skills and customer‑service orientation.
- Team‑oriented mindset, willing to participate in daily huddles.
Required skills
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Mashreq
Division de Karachi
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