Senior Delivery Manager / Key Account Manager

About the role

Haball Private Limited is hiring a Senior Delivery Manager / Key Account Manager in Karachi. The role leads client delivery, manages strategic customer relationships, oversees Project Managers and ensures timely implementation of fintech solutions across Payments, Digital Invoicing and Financing.

Key responsibilities

• Manage relationships with key corporate clients, banks and external partners.
• Lead and supervise Project Managers to ensure timely delivery of customer projects.
• Oversee customer onboarding, implementations, UAT and go-live activities.
• Manage customer expectations, escalations and delivery commitments.
• Coordinate with internal teams, banks and partners to resolve dependencies and blockers.
• Conduct client meetings, project reviews and executive-level status updates.
• Monitor project timelines, milestones, risks and overall delivery performance.
• Ensure customer satisfaction and identify opportunities to strengthen key accounts.

Required profile

• 7+ years of experience in Delivery Management, Key Account Management, Project Management or Client Relationship Management, preferably in FinTech, Banking or Payments.
• Proven experience managing Project Managers or client-facing delivery teams.
• Experience coordinating cross-functional teams such as Developers, QA Engineers and Business Analysts.
• Experience coordinating with banks, financial institutions and corporate clients.
• Bachelor's degree in Business, Management, IT or a related field; MBA or certifications such as PMP, PRINCE2 or Scrum Master are a plus.

Required skills

• Strong understanding of Agile/Scrum methodologies and software development lifecycles.
• Hands-on experience with Jira, Figma, Microsoft Visio and Microsoft Project.
• Excellent leadership, communication, negotiation and problem-solving skills.