Senior Manager – Pricing & Loyalty Application Delivery & Support

About the role

10Pearls is seeking a Senior Manager to lead production support, maintenance, and delivery of Loyalty, Pricing, and Customer Experience applications, including Chatbots and IVR solutions. The role ensures high system availability, drives continuous improvement, and collaborates closely with business stakeholders and vendors.

Key responsibilities

• Lead production support and delivery for Loyalty, Pricing, Chatbot, and IVR applications.
• Maintain 24x7 application availability while meeting SLAs and operational KPIs.
• Manage incidents, perform root‑cause analysis, and ensure timely resolution.
• Gather business requirements, create functional and technical specifications.
• Support testing, UAT, release management, and production deployments.
• Collaborate with stakeholders, vendors, and engineering teams to deliver solutions.
• Monitor performance, recommend system improvements, and ensure compliance with security, risk, change, and disaster‑recovery processes.
• Lead, mentor, and coach engineering teams, fostering knowledge sharing and performance management.

Required profile

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in application development, production support, or application management.
• Hands‑on experience with enterprise banking applications is preferred.

Required skills

• Azure Cloud
• Kubernetes
• Java
• Spring MVC
• Python
• .NET Core
• Microservices architecture
• DevOps and CI/CD pipelines
• SQL Server, MySQL, PostgreSQL, NoSQL databases