Senior People Solutions Specialist

About the role

We are seeking a Senior People Solutions Specialist to provide expert HR operational support for our Pakistan and South Africa markets. The role will act as the primary point of contact for Tier 2 employee inquiries, delivering accurate and timely transactional services across the employee lifecycle.

Key responsibilities

• Support employees and managers across the full employee lifecycle, offering advisory and coaching on HR processes and policies.
• Manage onboarding activities, ensuring local compliance requirements and proper employee file management.
• Deliver training and development interventions to upskill managers in people management.
• Handle Tier 2 cases and transactions in ServiceNow and Workday, coordinating with Tier 3 SMEs, third‑party providers, and Centers of Excellence.
• Maintain clear, professional communication with stakeholders throughout case resolution.
• Ensure adherence to People Services policies, procedures, and regulatory requirements.
• Maintain up‑to‑date documentation, work instructions, process maps, and knowledge articles; conduct peer‑review audits aligned with the Quality Framework.
• Drive continuous improvement of People Services processes, policies, and service delivery, contributing to automation initiatives.
• Identify opportunities to improve employee experience and operational efficiency.
• Collaborate with HR Business Partners and cross‑functional HR teams, supporting compensation, benefits, and annual reward cycle activities.
• Align global policies with local regulations in partnership with relevant stakeholders.

Required profile

• Proven experience in HR operations or service delivery, preferably at a senior level.
• Strong knowledge of employee lifecycle processes and related compliance requirements.
• Demonstrated ability to advise and coach managers on HR policies and procedures.
• Experience managing Tier 2 HR cases and coordinating with Tier 3 subject‑matter experts.
• Familiarity with HR governance, audit processes, and quality frameworks.
• Excellent communication and stakeholder management skills.
• Track record of leading continuous‑improvement initiatives.
• Collaborative mindset to work effectively with HR Business Partners and cross‑functional teams.

Required skills

• ServiceNow
• Workday