SMB Account Manager

About the role

Motive is seeking an SMB Account Manager to drive growth within its small‑business customer base. You will work with a diverse portfolio of clients ranging from startups to Fortune 500 companies, helping them leverage Motive’s AI‑powered platform for fleet, safety, and financial management.

Key responsibilities

• Build and maintain executive relationships to uncover expansion opportunities.
• Conduct discovery calls to identify client pain points and align Motive solutions.
• Deliver product demos and presentations to fleet managers and strategic SMB accounts.
• Collaborate with cross‑functional teams—including customer success, support, product specialists, and sales engineers—to ensure customer satisfaction and growth.
• Manage contract renewals proactively to minimize churn.
• Resolve client issues by diagnosing problems and implementing effective solutions.
• Meet and exceed revenue quotas and other performance targets.
• Stay informed on market trends and provide feedback to improve the product and sales approach.

Required profile

• Proven track record in B2B sales or account management, preferably with SMB customers.
• Strong interpersonal and communication skills with a coachable mindset.
• High attention to detail and ability to work in a fast‑paced, quota‑driven environment.
• Team‑oriented attitude with a win‑as‑a‑team mentality.

Required skills

• Technical aptitude for understanding software platforms.