Assistant eCommerce Operations Manager

About the role

We are seeking a proactive and detail‑oriented Assistant eCommerce Operations Manager to support daily eCommerce activities for our Pakistan team. You will work closely with the eCommerce Operations Manager to ensure smooth coordination across departments and timely task completion.

Key responsibilities

• Support the eCommerce Operations Manager in coordinating the Pakistan team, allocating tasks, and monitoring productivity, attendance, and performance.
• Act as the primary point of contact for daily operational matters, escalating issues when necessary and ensuring urgent tasks are addressed promptly.
• Maintain accurate task trackers, records, and operational documentation, and prepare regular performance reports.
• Assist with customer and order issue resolution, staff onboarding, and basic technical support for system access and equipment.

Required profile

• Fluent English with excellent written and verbal communication skills.
• Strong organisational abilities, capable of managing multiple priorities in a fast‑paced eCommerce environment.
• Problem‑solving mindset with the ability to work independently and take initiative.
• Previous experience in eCommerce, operations, customer service, administration, or team management is preferred.

Required skills

• Hands‑on experience with Shopify.
• Familiarity with marketing tools such as Klaviyo, Meta Ads, and Google Ads.
• Proficiency in productivity, communication, and task‑tracking tools.