Assistant Manager – Car Inspection Operations

About the role

The Assistant Manager – Car Inspection will oversee daily operations of a car inspection business, ensuring lead qualification, inspector productivity, and high‑quality inspection delivery. This role coordinates both call‑center and field teams to maintain a smooth end‑to‑end inspection funnel.

Key responsibilities

• Lead the Lead Qualifier team, monitor attendance, lead coverage, qualification and conversion metrics, and ensure timely follow‑up of leads.
• Manage the field Inspector team, allocate inspections based on lead volume and location, and track productivity, attendance, and report quality.
• Support hiring, onboarding, and training of Lead Qualifiers and Inspectors, providing continuous coaching based on performance data.
• Maintain daily lead flow in the system, capture and assign incoming leads, and work with other departments to resolve routing or process gaps.
• Produce operational dashboards, track KPIs such as conversion rates, inspection turnaround time, and customer satisfaction, and recommend process improvements.

Required profile

• 2–4 years of experience in operations, sales operations, call‑center, field operations, or automotive services.
• Proven experience managing both inside‑sales/call‑center and field teams.
• Strong analytical mindset with ability to work with dashboards and performance metrics.
• Excellent communication, people‑management, and problem‑solving abilities.

Required skills

• Proficiency with Excel or Google Sheets.
• Experience using CRM or lead‑management systems.
• Ability to build and interpret operational dashboards.