Assistant Manager Internet and Content Management

About the role

NOMC is hiring an Assistant Manager Internet and Content Management to lead internet experience management within its IP Core team. The role ensures proactive monitoring, analysis and optimization of internet performance across critical services, applications and websites, while supporting the core transmission (IP MPLS) network availability target of 99.999%.

Key responsibilities

• Lead monitoring, analysis and continuous improvement of end-to-end internet experience for Mobile Broadband, Fixed Broadband and corporate customers, focusing on application and website performance.
• Own internet experience KPIs such as RTT, latency, packet loss, jitter and reachability for key applications, websites, CDNs and internet destinations, establishing baselines, thresholds and trend reporting.
• Lead troubleshooting of complex internet performance issues involving ISP gateways, upstream providers, BGP routing, route selection, traffic engineering, peering and transit paths.
• Provide technical leadership for CDN performance and content-delivery issues, including cache reachability, routing optimization and traffic localization, and coordinate with CDN providers and ISPs.
• Drive resolution of corporate customer escalations on reachability, application access, latency, routing, DNS and other connectivity issues.
• Review network designs and proposed changes affecting ISP gateway architecture, BGP policy, routing resiliency, DNS and CDN interconnects, and recommend and validate improvements.
• Ensure effective DNS troubleshooting, covering resolution failures, response times, recursive/authoritative DNS behavior and delegation issues.
• Coordinate with ISPs, CDN providers, internal operations and service teams on recurring issues, and with CDN providers on new content integration and expansion based on user behavior analysis.
• Maintain troubleshooting records, performance baselines, network documentation and SOPs, and support the team in technical planning, reporting, knowledge sharing and mentoring.
• Support regional teams on Core Transmission (IP MPLS) network implementation and provide QoS support for mission-critical CMPak services.

Required profile

• Bachelor's degree.
• Typically 8+ years of relevant networking experience, including substantial hands-on experience in ISP/internet routing, CDNs and network performance management.
• Proven experience leading complex technical troubleshooting and coordinating multi-team resolution.