Business Relationship Manager – Corporate Sales

About the role

The Business Relationship Manager establishes, maintains and develops the company's presence in the corporate sector, generating new business while retaining existing corporate clients through exclusive customer service. The role covers sales of fixed broadband, cloud computing, DICT and M2M/IoT solutions to B2B segments, new business development and revenue assurance.

Key responsibilities

• Sell fixed broadband products (Internet, Voice, DPLC, IPLCs), cloud computing, DICT and M2M/IoT solutions to B2B segments, working closely with technical teams to design solutions that meet client needs.
• Identify new business opportunities, build customised solutions and bring revenue-generating customers on board.
• Grow sales from existing clients and keep them satisfied through quality customer service.
• Meet monthly sales targets approved by management and explore new growth avenues through the existing client base.
• Build new business relationships and identify problems early so that good customer service leads to referrals and reactivation.
• Ensure revenue assurance against management targets and increase revenue from both existing and prospective clients.
• Track corporate activations and disconnections, and run retention strategies to prevent churn, resolving service, billing or other issues that cause dissatisfaction.

Required profile

• Bachelor's degree or equivalent, preferably BS Telecom or BS Computer Science.
• At least 3 to 4 years of work experience.

Required skills

• Sales and business development skills.
• Customer relationship management.
• Generic skills: relationship building, negotiation, presentation, leadership and teamwork.