Call Center Representative – Healthcare Support (US Hours)

About the role

We are building a world‑class healthcare call centre in Lahore to support patients and providers across the United States. As a Call Center Representative you will handle inbound and outbound calls, help schedule appointments, follow up on care, and answer patient questions during US night‑shift hours.

Key responsibilities

• Handle inbound and outbound calls from U.S. patients.
• Assist with appointment scheduling, follow‑ups, and general patient support.
• Accurately document every interaction in our systems.
• Follow patient privacy and HIPAA standards (training provided).
• Collaborate with the team to maintain smooth operations during busy shifts.

Required profile

• Clear, fluent spoken and written English.
• Comfortable working US hours (8 PM – 5 AM).
• Reliable attendance and punctuality.
• Computer literacy and ability to learn quickly.

Required skills

What we offer

• Competitive pay of $500 plus performance bonuses.
• Two full days off every weekend.
• Full paid training on healthcare systems and workflows.
• Career growth in a fast‑expanding company that actively supports women.
• Observance of US public holidays and Pakistani Eid holidays.