Citizen Liaison Specialist (PPS-9)

About the role

The Ministry of Information Technology & Telecommunication is seeking a Citizen Liaison Specialist (PPS-9) to strengthen communication between the government and the public. This position will support national digital initiatives by managing citizen queries, feedback, and outreach activities.

Key responsibilities

• Serve as the primary point of contact for citizen engagement and public communication.
• Handle public queries, feedback, and grievances in a professional manner.
• Coordinate information flow between citizens, stakeholders, and various government departments.
• Develop and implement communication strategies to improve public outreach.
• Prepare reports, briefs, and communication materials for internal and external audiences.
• Support awareness campaigns and public information initiatives.
• Ensure timely and accurate dissemination of information.

Required profile

• Bachelor’s or Master’s degree in Communications, Public Relations, Media Studies, or a related field.
• Minimum of 7 years of relevant professional experience.
• Strong verbal and written communication abilities.
• Proven experience in stakeholder engagement and public liaison.
• Ability to manage public‑facing roles effectively.

Required skills

What we offer

• Government project pay scale.
• Opportunity to work on national digital initiatives.
• Professional growth within the public sector communications arena.