Client Advisor

About the role

You will focus on delivering exceptional client service while driving sales, product knowledge, and client engagement across multiple platforms. Collaborating with e‑commerce, design, and operations teams, you will help optimize the client journey and enhance brand reputation.

Key responsibilities

• Provide expert product knowledge and personalised client service.
• Resolve client issues promptly and professionally, ensuring satisfaction.
• Drive sales performance and meet daily/weekly targets.
• Ensure high‑quality service across phone, WhatsApp, email, and social media.
• Collaborate with internal teams to enhance client experience and brand alignment.
• Track and report personal sales performance, offering insights for improvement.
• Maintain up‑to‑date knowledge of industry trends and competitor activities.
• Support operational functions including logistics and administration.

Required profile

• 2‑4 years of experience in client services for a luxury fashion brand.
• Strong knowledge of ERP, CRM, and Shopify systems.
• Excellent communication, problem‑solving, and interpersonal skills.
• Passionate about luxury fashion and client‑centric service.
• Available to work evenings, weekends, and holidays as needed.
• Ability to adapt to frequent changes and thrive in a high‑pressure environment.

Required skills

• ERP
• CRM
• Shopify