Client Services Associate

About the role

The Client Services Associate at Savvital provides administrative and operational support to a portfolio of US‑based clients. Working on‑site in Islamabad, you will ensure smooth coordination between clients, insurance partners and internal teams while maintaining high data accuracy.

Key responsibilities

• Prepare client meetings by gathering relevant information, researching stakeholders and entering prescription or project details into internal systems.
• Coordinate basic inquiries, follow‑ups and status updates with insurance companies.
• Maintain and update the policy book of business, ensuring accurate data entry and record management.
• Manage client emails professionally and act as a liaison between clients and internal teams.
• Handle inbound and outbound client calls with a solution‑oriented approach.
• Support data clean‑up initiatives and contribute to process‑improvement projects.
• Conduct research on assigned topics and analyse client needs.
• Prepare accurate price quotes for clients’ customers.

Required profile

• Prior experience working with US‑based clients.
• Willingness to work night shifts aligned with US business hours.
• Excellent written and verbal communication, especially professional email drafting.
• Preferred 4‑year bachelor’s degree in Accounting, Finance, Business Studies, Economics or Public Relations.
• Highly organized multitasker with extreme attention to detail and accuracy in data handling.
• Proactive “can‑do” attitude, able to wear multiple hats and adapt to changing priorities.
• Must be able to work completely on‑site at the Islamabad office.

Required skills

• No specific technical tools or software are explicitly required.

What we offer

• Market‑competitive base salary.
• Allowances for internet, electricity and wellbeing.
• Medical coverage.