Client Services & Operations Executive (Remote, International Clients)

About the role

SmartEdge! International, an online tutoring company based in London, is looking for a confident, articulate and highly organised Client Services & Operations Executive to manage international parent relationships and oversee the delivery of its online tutoring services. This is a full-time, 100% remote, six-hour split-shift position combining client communication, tutor coordination and day-to-day operations. The person in the role represents the company in professional audio and video interactions and manages several priorities at once.

Key responsibilities

• Manage inbound and outbound calls with UK and international parents and prospective clients.
• Conduct professional audio and video meetings, including client onboarding and follow-ups.
• Coordinate tutors, trial sessions, regular schedules and ongoing academic services.
• Respond promptly to parent enquiries, resolve concerns and maintain strong client relationships.
• Manage WhatsApp communications, CRM records, scheduling systems and operational documentation.
• Monitor service delivery, identify issues proactively and support continuous improvement in customer experience.

Required profile

• Exceptional spoken English with clear pronunciation and the confidence to speak professionally with international clients.
• Proven experience communicating with UK or international customers in a client-facing role.
• Cambridge GCSE/IGCSE and A Level background, with a sound understanding of the British education system and parental expectations.
• Previous experience in client services, customer success, education or online operations is an advantage; a bachelor's degree or equivalent professional experience is preferred.

Required skills

• CRM systems, WhatsApp, online scheduling platforms, video conferencing and collaborative tools.
• Attention to detail, good judgement, time management and the ability to handle multiple responsibilities independently.

Shifts are 5:00 PM - 6:00 PM and 8:30 PM - 1:30 AM Pakistan time, with monthly remuneration of up to PKR 45,000 depending on experience and suitability. Applicants submit an updated CV with a recent photograph and a 2-3 minute video introduction covering their background and international client experience.