Client Success Account Manager – Digital Marketing

About the role

COLAB is seeking a Client Success Account Manager to work remotely from Pakistan. The ideal candidate has experience in a digital marketing agency and can communicate with a neutral/American accent for US‑based clients. You will manage client relationships, drive growth opportunities, and convey performance insights effectively.

Key responsibilities

• Manage relationships with assigned client accounts.
• Conduct onboarding calls, kickoff meetings, and regular client check‑ins.
• Communicate campaign performance, updates, and recommendations to clients.
• Identify upselling and growth opportunities within accounts.
• Coordinate with internal teams to ensure smooth project execution.
• Maintain strong client satisfaction and retention.

Required profile

• Experience working in a digital marketing agency.
• Excellent spoken and written English with a neutral/American‑style accent.
• Strong communication, sales, and client‑handling skills.
• Professional appearance and confidence on video calls.
• Ability to manage US‑based clients professionally.

Required skills

• SEO
• Paid Ads
• Social Media Marketing
• Web Development