Client Success Specialist

About the role

Cedar Financial is hiring a Client Success Specialist to build and maintain relationships with its clients and ensure their satisfaction with the services offered. The role is onsite in the Enterprise Building near Thokar Niaz Baig Main Multan Road, Lahore, with a shift of 9pm to 6am. Tasks are both reactive (deadlines, requests, problem solving) and proactive (logistical or strategic actions to improve client experience). The specialist works independently and as part of a team.

Key responsibilities

• Build and maintain strong relationships with clients to ensure their satisfaction.
• Act as the main point of contact, responding to client inquiries in a timely and professional way.
• Communicate regularly with clients to give account updates and answer questions.
• Develop a thorough understanding of the company's services and offerings.
• Work closely with other departments so that client needs are met.
• Identify opportunities to improve client satisfaction and recommend improvements to management.

Required profile

• 1 to 3 years of experience in a client success, support or account coordination role.
• Bachelor's degree and at least 2 years of sales experience; alternatively 3+ years of procurement experience.
• 2+ years in the ARM industry and/or debt collection, or 2+ years managing and leading a department.
• Customer-focused, adaptable and a team player.

Required skills

• Strong communication skills with clients, stakeholders and other departments.
• Attention to detail, including spotting errors in client documentation.
• Organizational skills to manage priorities, meet deadlines and keep records and reports.
• Problem-solving skills to resolve issues and risks, such as those arising during onboarding.
• Knowledge of industry regulations and company policies.