Customer Sales Associate (Solar) - Rawalpindi

About the role

Touchstone Communications is looking for a highly driven, results-oriented Customer Sales Associate (Solar) in Rawalpindi. The role acts as a key link in the sales and customer service pipeline: making outbound calls to customers and prospects, verifying basic information and transferring calls smoothly to the right internal team. It is a fast-paced, target-based position requiring strong multitasking, organization and efficient use of CRM systems.

Key responsibilities

• Make a high volume of outbound calls each day to engage customers and verify account or contact information.
• Perform basic verification checks by phone according to company protocols, ensuring the quality of leads before transfer.
• Transfer verified and qualified calls efficiently to the appropriate specialist, agent or department.
• Use the CRM system to access, verify and update contact details during and after calls.
• Manage several tasks at once: conversation, following scripts, navigating systems and tracking call outcomes in real time.
• Meet and exceed daily, weekly and monthly targets for verified calls and successful transfers.
• Follow all documented procedures, scripts and compliance guidelines for outbound calling and data handling.

Required profile

• Clear, professional verbal communication with an American accent.
• Proven motivation to meet and exceed performance targets.
• At least 6 months of experience in an outbound call center, tele-sales or verification role.
• Strong organization and multitasking ability, with attention to detail for accurate verification and data entry.

Required skills

• Proficiency with CRM software such as Salesforce or HubSpot for data entry, look-ups and account tracking.
• Ability to handle multiple screens, databases and processes at once while keeping call quality high.

What we offer

• Gym facility, medical insurance and paid leave.
• Provident Fund and EOBI.
• Training programs and a career path.
• Competitive market salary plus bonus, and transportation allowance.