Customer Service & Marketing Specialist – Freight Logistics

About the role

Agay Barho is seeking a motivated Customer Service & Marketing Specialist to join its freight forwarding and logistics team in Karachi. The role combines front‑line customer support with sales and marketing activities, acting as a bridge between clients, operations, and overseas partners to ensure smooth shipment handling.

Key responsibilities

• Respond promptly to customer inquiries about freight forwarding and logistics services.
• Provide shipment status updates, coordinate delivery schedules and follow‑ups.
• Prepare quotations, pricing proposals and service agreements tailored to client needs.
• Liaise with shipping lines, airlines, transporters, clearing agents and overseas partners to arrange shipments.
• Support sales and marketing initiatives to generate new business opportunities.
• Generate leads through calls, emails, referrals and online platforms.
• Maintain accurate customer records, shipment data and operational reports.
• Collaborate with operations, documentation and customer service teams to ensure smooth workflow.
• Identify and resolve customer issues and operational concerns related to shipments.

Required profile

• Customer‑focused attitude with strong attention to detail.
• Excellent communication skills in English.
• Ability to work collaboratively across multiple functions.
• Willingness to learn freight forwarding and logistics processes.

Required skills

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).