Customer Service Representative

About the role

Join Columbus Technology Solutions as a Customer Service Representative, providing outsourced medical administrative support to U.S. healthcare organizations. This full‑time, on‑site position in Karachi focuses on delivering excellent patient service and supporting operational workflows.

Key responsibilities

• Manage and respond to patient inquiries promptly.
• Provide customer support across multiple communication channels.
• Assist with appointment scheduling and related administrative tasks.
• Support internal communication and documentation processes.
• Follow company standards, protocols, and quality guidelines.

Required profile

• Experience in customer service, support, or relations.
• Strong ability to ensure customer satisfaction and a positive experience.
• Excellent verbal and written communication skills in English.
• Proactive problem‑solving and issue‑resolution mindset.
• Proficiency with standard office tools and technology.
• Healthcare or medical field exposure is a plus.
• Relevant customer service certifications or training are advantageous.

Required skills

• EMR systems
• Dialer solutions
• Microsoft Office suite

What we offer

• Transport allowance