Customer Service Representative

About the role

You will be the voice of Toppy, handling every order start and influencing customer return. The role requires caring about accuracy, staying sharp during busy periods, and growing with an expanding brand.

Key responsibilities

• Handle incoming customer calls and WhatsApp orders professionally and warmly.
• Book orders accurately in the ordering system with correct items, address and timing.
• Recommend deals and add‑ons that suit the customer.
• Resolve complaints calmly and ensure customer satisfaction.
• Coordinate with the kitchen and riders to ensure timely order delivery.
• Share customer feedback to help improve services.

Required profile

• Confident, polite communication in Urdu and good spoken English.
• Fast, accurate typing and comfortable using computers.
• Calm, solution‑focused attitude under pressure.
• Reliability and punctuality.
• Customer service, call centre, hospitality or sales experience is a strong plus.
• Availability for rotating shifts, including evenings and late nights.

What we offer

• Proper training on systems and service standards from day one.
• Clear path to Team Lead and Supervisor as new branches open.
• Performance recognition for top performers.
• Young, energetic team at a fast‑growing brand.