Debt Collector

About the role

Cedar is looking for a Debt Collector to help recover outstanding debts owed by its clients. The role involves managing a portfolio of delinquent accounts and using communication and negotiation to resolve debts while following applicable laws and regulations. It is a full-time, morning shift position, Monday to Friday, with weekends off.

Key responsibilities

• Contact and negotiate with consumers about their outstanding debts, following company policies and procedures.
• Maintain accurate and up-to-date records of all communications and transactions.
• Reach out by phone, email and digital platforms to discuss payment options.
• Analyze consumers' financial situations to choose the best recovery approach.
• Advise and help consumers set up payment plans suited to their means.
• Follow up on payment arrangements and resolve consumer queries and disputes promptly.
• Work with legal and credit departments for information and support.
• Stay current on industry regulations and legal requirements, and meet targets for recovery rates, overdue account reduction and consumer satisfaction.

Required profile

• Bachelor's degree.
• Proven experience in a call center environment.
• Strong spoken and written English.

What we offer

• Salary of 110K basic plus commissions.
• Paid time off (annual, sick and personal).
• Maternity and paternity leave as per company policy.
• Medical insurance, life insurance and fuel allowance as per policy.
• Company transportation as per policy.
• Recognition programs and a collaborative team culture.