Fluent English Customer Support Agent – Night Shift in Lahore

About the role

Join Outsourcecare as the voice of U.S. client brands, providing inbound support via calls, email, and chat during night shifts from our DHA Phase 1 office in Lahore.

Key responsibilities

• Answer inbound calls, emails, and chats from U.S. customers.
• Handle bookings, quotes, inquiries, and account updates.
• Support scheduling, data entry, follow‑ups, and other admin tasks.
• Collaborate with client teams to resolve issues quickly.
• End every interaction with a satisfied customer.

Required profile

• Minimum 2 years of customer support or call‑center experience on U.S. or international campaigns.
• Fast, accurate typing and comfort using CRMs and multiple systems.
• Ability to multitask under pressure with excellent attendance and punctuality.
• Availability for night shifts, weekends, and U.S. holidays.
• On‑site work only at DHA Phase 1, Lahore.

Required skills

• Proficiency with CRM systems.
• Fast typing speed.

What we offer

• Salary PKR 110,000–150,000 per month plus performance bonuses.
• Professional office environment in DHA Phase 1.
• Clear growth path to Senior Agent and Team Lead.
• Stable, long‑term work on U.S. accounts.