Fluent English Voice Agent – U.S. Accounts

About the role

Outsourcecare provides customer support, scheduling and coordination for businesses across the United States. Agents speak to American customers every night and must sound clear, confident and professional. The role is fully on-site in DHA Phase 1, with a 5-day shift from 7:00 PM to 4:00 AM PKT.

Key responsibilities

• Handle inbound and outbound calls, texts and emails from U.S. customers
• Book, confirm and reschedule appointments
• Coordinate with field teams and keep customers updated in real time
• Resolve complaints and urgent issues
• Keep accurate records in the CRM

Required profile

• Clear, neutral English that U.S. customers understand without effort; natural, fluent speech with no long pauses
• Ability to follow fast talkers, regional accents and upset callers, and to write clean, professional emails and texts
• 2+ years of voice support on a U.S. or international campaign
• Dispatch, booking or scheduling experience (strong plus)
• Clean attendance record

Required skills

• Typing speed of 45 WPM or more
• Comfort working across several systems at once

What we offer

• Salary of PKR 110,000 to 140,000 plus a monthly performance bonus
• Professional office in DHA Phase 1
• Growth path to Senior Agent and Team Lead
• Long-term, stable U.S. accounts