Front Desk Officer

About the role

The Front Desk Officer is the first point of contact for visitors, clients and employees, ensuring a professional and welcoming environment. This role supports daily office operations by handling communications, managing visitor access, and providing administrative assistance to multiple departments.

Key responsibilities

• Greet and welcome all visitors in a courteous and professional manner.
• Maintain a clean, organized reception area at all times.
• Answer, screen and forward incoming telephone calls.
• Receive, sort and distribute mail, courier deliveries and packages.
• Maintain visitor logs and issue passes as required.
• Coordinate meeting‑room bookings and related arrangements.
• Assist with travel, accommodation and transportation arrangements when needed.
• Handle office correspondence, emails and general inquiries.
• Maintain filing systems, records and office documentation.
• Coordinate with vendors, service providers and internal departments.
• Monitor and replenish office supplies and stationery inventory.
• Provide administrative support to HR, Administration and other departments.
• Ensure compliance with office security and safety procedures.

Required profile

• Bachelor's degree or equivalent qualification.
• 1–3 years of experience in a receptionist, front‑desk or administrative role.
• Professional appearance with a strong customer‑service orientation.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft PowerPoint.