Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for visitors, clients and employees, ensuring a welcoming and professional environment.

Key responsibilities

• Greet and welcome visitors, clients, and employees with a friendly and professional demeanor.
• Answer and direct phone calls, taking messages as needed.
• Maintain a tidy and organized front desk area.
• Assist visitors by answering questions or directing them to the appropriate office or department.
• Handle incoming and outgoing correspondence, distributing mail and packages.
• Maintain security by following procedures and monitoring the logbook.
• Schedule and coordinate appointments and meetings.
• Support administrative tasks such as data entry, filing, and record keeping.
• Liaise with internal staff at all levels to ensure effective communication.

Required profile

• Proven experience as a front desk officer or in a similar customer‑facing role.
• High school diploma or equivalent; additional qualifications are a plus.
• Strong communication, interpersonal and organizational skills.
• Ability to handle sensitive information with discretion and maintain a polished appearance.
• Capability to work independently and as part of a team, staying calm under pressure.