Global Payments Officer

About the role

The Officer – Global Payments will support the day‑to‑day operations of ACE Money Transfer’s global payment infrastructure. You will monitor performance, coordinate operational issues, analyse transaction trends and help ensure seamless processing across multiple payment gateways and international corridors. This entry‑level position is ideal for recent graduates with a strong analytical mindset and an interest in fintech and digital payments.

Key responsibilities

• Monitor payment gateway performance across global channels, tracking acceptance rates, success rates, system availability and processing speed.
• Identify and promptly escalate operational issues that affect payment processing.
• Maintain accurate operational records and update payment‑monitoring dashboards.
• Investigate failed or delayed transactions, determine root causes and coordinate resolution with Technology, Customer Support, Compliance and Finance teams.
• Manage incident tickets and ensure timely closure of operational issues.
• Support testing and validation of payment‑related fixes before deployment.
• Coordinate with banks, PSPs and external partners on payment processing issues and assist with onboarding new payment partners and alternative payment methods.
• Maintain documentation, integration records and operational contacts for payment partners.
• Support User Acceptance Testing (UAT) for new payment integrations and enhancements.
• Prepare daily, weekly and monthly performance reports and conduct analysis to drive continuous improvement.

Required profile

• Minimum bachelor’s degree (Business Administration, Finance, Computer Science, Information Technology or related field).
• 0–1 years of experience in payments, fintech, banking, remittance operations or a related area; fresh graduates are welcome.
• Strong analytical skills and a keen interest in digital payments.
• Ability to work collaboratively with internal departments and external partners.

Required skills