Guest Service Officer

About the role

Khush Aamdeed is seeking a Guest Service Officer to deliver a warm, professional, and seamless experience for travelers at Islamabad International Airport. You will be the front‑facing brand representative, assisting passengers throughout arrivals, departures, lounge access, and on‑ground services.

Key responsibilities

• Guide passengers through airport procedures, navigation, and service options.
• Provide dedicated assistance to VIPs, premium travelers, elderly, and guests requiring special support.
• Coordinate with Arrival, Departure, Lounge, and Airport Operations teams to ensure real‑time service updates.
• Uphold Khush Aamdeed’s brand standards, grooming, and service language while handling guest concerns.
• Report service issues, feedback, and operational gaps to supervisors and maintain punctuality and professional appearance.

Required profile

• Strong orientation toward service excellence.
• Calm, solution‑focused approach in a fast‑paced environment.
• Team player with good coordination skills.
• Attention to guest needs and operational discipline.
• Professional behavior aligned with brand values.

Required skills

What we offer

• Competitive salary.
• Pick‑up and drop‑off transportation.
• Medical coverage.
• Life insurance.