Information Systems Support

About the role

Provide first‑line support for the Catalyst Capital group, handling device issues, access requests and support tickets. This hands‑on position works under the Security & Infrastructure Lead and serves all brands within the company.

Key responsibilities

• Assist with the managed‑device program: setup, changes, and everyday device questions.
• Process access‑control requests, confirming requester identity and required permissions.
• Work tier‑1 and tier‑2 tickets to a resolution or clear next step, and route tier‑3 tickets with full context.
• Document changes and actions taken in ticket notes.

Required profile

• Experience on a support desk distinguishing tier‑1, tier‑2 and tier‑3 tickets.
• Practical work with managed devices and access controls.
• Calm, clear communication with staff needing device or account assistance.
• Attention to detail when confirming access requests.

Required skills

• Ticketing system usage (tiered support workflow).
• Device management procedures.
• Access‑control handling.

What we offer

• Full‑time remote position (EST working hours).
• Team off‑sites in locations such as Dubai and Costa Rica.
• Salary $1,500‑$1,800 per month.