Information Technology Technical Support

About the role

We are looking for a dedicated Information Technology Technical Support professional to join our team in Sukkur. This full‑time, on‑site position focuses on delivering first‑line assistance to end users, ensuring smooth operation of hardware, software, and network environments.

Key responsibilities

• Respond to support tickets promptly and provide accurate resolutions.
• Diagnose and resolve hardware, software, and network issues.
• Document incidents, actions taken, and outcomes in the ticketing system.
• Install, configure, and maintain computer systems and peripherals.
• Apply updates, patches, and security fixes according to company policies.
• Provide user training on standard IT tools and best practices.
• Escalate complex problems to senior IT staff when necessary.
• Collaborate with cross‑functional teams to maintain system performance and uptime.
• Monitor IT environments proactively to prevent potential issues.

Required profile

• Ability to work on‑site full‑time in Sukkur.
• Strong communication skills for interacting with end users.
• Commitment to follow company IT policies and procedures.
• Proactive attitude toward monitoring and preventing technical problems.

Required skills

What we offer

• Opportunity to work in a collaborative IT environment.
• Continuous learning through hands‑on technical challenges.
• Supportive team focused on professional growth.