International Telecom & Networking Support Specialist (USA Clients)

About the role

We are seeking a motivated Telecom & Networking Support Specialist to provide inbound support for USA‑based customers. The role focuses on handling service inquiries, promoting telecom products, and ensuring technical issues are resolved efficiently during night‑shift hours.

Key responsibilities

• Answer inbound calls from US customers and promote Internet, TV, Home Phone, and Home Security services.
• Identify customer needs and recommend appropriate plans.
• Maintain accurate customer records, service logs, and follow‑up on open issues.
• Collaborate with technical teams to troubleshoot and resolve complex networking problems.

Required profile

• Minimum 1 year of experience in inbound telecom services and networking support.
• Strong English communication skills.
• Ability to work night‑shift hours on‑site in Lahore.
• Customer‑service orientation; prior experience preferred.

Required skills

• Understanding of IP, DNS, routers, switches, and Wi‑Fi concepts.
• Basic computer proficiency and familiarity with CRM tools.

What we offer

• Competitive salary package.
• Friendly and professional work environment.
• Opportunities for growth and career development.